25.11.21 @ 4PM URGENT UPDATE – OUR PHONE LINES WENT DOWN AT 4PM TODAY HOWEVER THIS HAS NOW BEEN RECTIFIED – We apologise for any inconvenience caused
The Mote Medical practice is a five doctor, 9,800 patient practice in the south of Maidstone providing General Medical Services from its premises at St Saviours Road.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Online Booking of Appointments
Please be aware that in March 2020 NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to work safely, reduce the chances of infection and to triage all calls coming into the practice. As yet we have no update on when we should switch this option back on.
Engage Consult is suspended until further notice.
We have listened to feedback from patients and need to prioritise addressing the demand on the telephones and clinically appropriate face to face consultations. We are implementing this to protect our staff and ensure we can meet the clinical needs of our patients. Therefore, Engage Consult will not be available until further notice.
All of the staff at the practice are working extraordinarily hard during this pandemic and have faced verbal and physical abuse while doing their jobs which is unacceptable. We remind you of the NHS Zero Tolerance Policy regarding abuse. Please be respectful to all staff who are doing their best to help you during the Covid pandemic.
Dr.Z.Syed for and behalf of the Partners 27/10/21