If you have a face to face appointment booked with the GP, Nurse, HCA or Midwife please go to the front door and use the intercom system to alert reception that you are waiting, you will be asked to come inside and use the hand gel, once seated please do not move around the surgery until you are called for your appointment.

Telephone System – Issues

We are aware that our current telephone system is not coping with the increased volume of traffic and as a result patients have been subjected to incredibly long call waiting times. There have also been intermittent incidences where the phone is answered and then cuts off unexpectedly. We appreciate that, after a considerable wait on hold, must be extremely frustrating; for that we can only apologise. 

We have been working with our telecoms provider to find a solution to the faults and issues we are experiencing. Improvement plans include a call queuing system and automatic call backs; updates will be communicated as soon as possible.

Patient Toilets

Due to Covid and the risk of infection all patient toilets are open but to be used at the patients own risk, we apologise for any inconvenience this may cause.

Facebook We now have a Facebook page where you will find the most up to date information on our clinics and the current situation for Coronavirus – Covid 19.

During the pandemic our Walk-in and Wait clinics will be changing:

Any patient wishing to see a doctor will need to telephone the practice, you will be asked for a contact number and a brief description of your problem. Your GP will then phone you, and if it is deemed necessary you will be asked to attend the surgery.

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March 2020 NHS England requested that all GP practices disable the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

Prescription Requests

We have been inundated with prescription requests – DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION.

To order medication use one of the following methods:

1. Leave your request slip in the letter box at the surgery and collect in 48 hours
2. Use our online service (see below for registration form), you may not register for Online Services on behalf of another person.
3. We now have a dedicated email address for prescription requests ONLY, please email your request with what you require, your name and date of birth and where you would like to collect the prescription to [email protected] please allow 72 hours for this service.
4. Electronic Prescriptions -simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy.  You then collect your  medication directly from your nominated pharmacy. Allow 72 hours for this service.

Other information

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer. Further help, guidance available from our COVID-19 support page.