Welcome to The Mote Medical Practice

The Mote Medical practice is a five doctor, 9,800 patient practice in the south of Maidstone providing General Medical Services from its premises at St Saviours Road.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

To improve the safety of patients both inside and outside of the building, queries will be dealt with at the temporary reception window at the front of the building. The window is located to the left of the front entrance. Please press the doorbell and a member of staff will be with you as soon as possible

Many thanks for your cooperation

PRE-BOOKED FACE-TO-FACEUSE FRONT ENTRANCE AND PRESS INTERCOM Press Intercom
QUERIES, POST APPOINTMENT FOLLOWS UPSUSE TEMP RECEPTION WINDOW Press Doorbell

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to work safely, reduce the chances of infection and to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Coronavirus Update

Routine Appointments

NOTICE – Guidance in our Oct Newsletter advised routine appointments should be booked after 11am however due to the unprecedented volume of calls we are now receiving we would urge you to call as early as possible

PATIENT NOTICE 

AS A RESULT OF OUR RECENT CLINICAL SYSTEM UPDATE, ONLINE PATIENT SERVICES ARE NO LONGER AVAILABLE

WE ARE CURRENTLY WORKING ON REBUILDING ‘BOLT-ON’ IT SERVICES

WE ARE PLANNING TO INTEGRATE THE NHS APP VERY SOON WHICH WILL ENABLE YOU TO ORDER PRESCRIPTIONS

IN THE MEANTIME PLEASE USE OUR DEDICATED PRESCRIPTIONS EMAIL 

[email protected]

Thank you for your patience

We are now taking on new patients, please go to the Clinics& Services page – Practice Services – Register with us as a New Patient, for further information

 ❗️Covid-19 Vaccine – Greensand Health Centre is currently the designated Vaccination Centre for our patients as well as patients from Albion Place and Wallis Avenue surgeries ❗️

* 15.02.2021* COVID19 VACCINATION PROGRAMME UPDATE –

Message from Greensand Health Centre 

Following the Government announcement yesterday, if you are aged between 65-69 & have not received your Covid19 vaccination you are being asked to call 119 to book this at one of the large local vaccination centres. You can also book online using the following link

Book a coronavirus vaccination – NHS (www.nhs.uk)

As a GP led vaccination centre we have been asked to prioritise clinically vulnerable patients aged between 16-64 years, who are in receipt of a Government letter. This will also include any patients who are noted as Carers with their surgery.

In the circumstances, please can we ask that patients follow this Government directive so we can concentrate our efforts on vaccinating the clinically vulnerable patients & their carers.

Many thanks in advance of your help as your continued support really does help us in delivering this vaccination programme.

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If you are in Groups 1 – 4 and have still not had your vaccination, please call Greensand Health Centre today on 01622 742959 to book an appointment 

For those of you who are clinically extremely vulnerable and currently shielding, you must be in receipt of a Government letter confirming this to be the case, as we will need you to bring this letter with you to the appointment for us to proceed with the vaccination.

A reminder of the Government Groups 1-4: –

  1. Residents in a care home for older adults and staff working in care homes for older adults.
  2. All those 80 years of age and over and frontline health and social care workers.
  3. All those 75 years of age and over.
  4. All those 70 years of age and over and clinically extremely vulnerable individuals (not including pregnant women and those under 16 years of age).

 *05.02.21* Greensand Health Centre have advised us that a new Covid Vaccination telephone number is now operational and replaces the previous number 01622 742 959 Whilst more resources are being deployed to answer calls, lines remain extremely busy. Can we politely ask that you do not contact them with any Covid Vaccination queries UNLESS you are in the current target vaccination age group 

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Face to Face Booked Appointments

If you have a face to face appointment booked with the GP, Nurse, HCA or Midwife please go to the front door and use the intercom system to alert reception that you are waiting, you will be asked to come inside and use the hand gel, once seated please do not move around the surgery until you are called for your appointment.

Telephone System

We now have a dedicated phones room with three lines available for incoming calls, we are still looking at extra options and are currently in talks with the provider to enable a call queuing system and automatic call backs, as soon as these are available we will let everyone know.

Patient Toilets

Due to Covid and the risk of infection all patient toilets are open but to be used at the patients own risk, we apologise for any inconvenience this may cause.

Facebook We now have a Facebook page where you will find the most up to date information on our clinics and the current situation for Coronavirus – Covid 19.

During the pandemic our Walk-in and Wait clinics will be changing:

Any patient wishing to see a doctor will need to telephone the practice, you will be asked for a contact number and a brief description of your problem. Your GP will then phone you, and if it is deemed necessary you will be asked to attend the surgery.

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

Prescription Requests

We have been inundated with prescription requests – DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION.

To order medication use one of the following methods:

  1. Leave your request slip in the letter box at the surgery and collect in 48 hours
  2. Use our online service (see below for registration form), you may not register for Online Services on behalf of another person.
  3. We now have a dedicated email address for prescription requests ONLY, please email your request with what you require, your name and date of birth and where you would like to collect the prescription to [email protected] please allow 72 hours for this service.
  4. Electronic Prescriptions -simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy.  You then collect your  medication directly from your nominated pharmacy. Allow 72 hours for this service.

Online Registration Form

Other information

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer. Further help, guidance available from our COVID-19 support page.