Coronavirus (COVID-19)

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Welcome to The Mote Medical Practice

The Mote Medical practice is a five doctor, 9800 patient practice in the south of Maidstone providing General Medical Services from its premises at St Saviours Road.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Online Booking of Appointments

Please be aware that in March 2020 NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to work safely, reduce the chances of infection and to triage all calls coming into the practice. As yet we have no update on when we should switch this option back on.


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.



Engage Consult – please use for non-urgent queries

We are pleased to announce that we have resumed our online services using Engage Consult 

Our Engage Consult opening times will then be 7am – 6pm Mon-Fri, but the messages will be dealt with during normal working hours.

Please note that this will be for administration queries only initially with the booking of routine appointments coming soon

Engage consult can be used for all administrative queries including repeat prescription requests


NEED TO SEE A GP? – Everything starts with a phone call first

During the Covid Pandemic our GP’s followed NHS guidelines by triaging all patients virtually and then making a decision on if they needed to be seen face to face. Our IT infrastructure is vastly improved and as a result we will continue conducting telephone triage as a first point of contact. This will be done for all patients prior to being offered face to face appointments with a doctor.

This is a different way of working which allows us to ensure appointments are used appropriately. We can also prevent wastage of appointments/reduce DNA’s, which unfortunately are still a problem. This system is more convenient for patients as you will not have to take time off from work to physically attend the surgery – many queries can be dealt with over the phone. There are several ways for us to communicate with you i.e. telephone call, video call, text message, email and, when clinically required, face-to-face.

We thank you for your understanding and cooperation


Appointment demand v’s DNAs

We are acutely aware that appointments are in high demand and are at a level we have not previously seen before. Routine appointments are on average 4 week wait. Unfortunately we have seen an increase of DNAs recently which means appointments are being wasted

Month Appointments available DNAs Hrs
February 1555 101 17
March 1827 120 20
April 1660 118 19.6

We appreciate that getting through to us on the phone is problematic and can often result in a lengthy wait, however if you feel that no longer require your appointment, please let us know via the Engage Consult service – we will then cancel the appointment so that we can offer it to another patient. Thank you in advance for your cooperation


We have a new Facebook page

We will use this to update you on any services, news etc – this page will be for information only


How long will you have to wait?

NHS England has launched a website where you can check the waiting times for an appointment following your referral to a specialist in secondary care. If you’d like to check how long you have to wait please visit



Despite the recent end to Covid restrictions, facemasks are still to be worn in a healthcare setting.

Covid is still prevalent and we need to protect ourselves and each other. Thank you for your continued support



To book an appointment please call 119 or visit : –…/coro…/book-coronavirus-vaccination/