Welcome to The Mote Medical Practice

The Mote Medical practice is a five doctor, 10,300 patient practice in the south of Maidstone providing General Medical Services from its premises at St Saviours Road.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

If you wish to continue visiting the Loose Road Branch Practice for your appointments; you must transfer over to Greensand Health Centre.

To improve the safety of patients both inside and outside the building we will be relocating our temporary queries reception from the car park to the front of the building on *** Tuesday 17th November *** The window is located to the left of the front entrance. Please continue to use the doorbell, a member of staff will be with you as soon as possible

Many thanks for your cooperation

PRE-BOOKED FACE-TO-FACEUSE FRONT ENTRANCE ON ST SAVIOURS ROAD AND PRESS INTERCOMPress Intercom
QUERIES, POST APPOINTMENT FOLLOWS UPSUSE TEMP RECEPTION Press Doorbell

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Coronavirus Update

Routine Appointments

NOTICE – Guidance in our Oct Newsletter advised routine appointments should be booked after 11am however due to the unprecedented volume of calls we are now receiving we would urge you to call as early as possible

❗️Covid-19 Vaccine❗️
 
Please see our News page for our latest information

We have been alerted by Greensand Health Centre that all of their phone lines are extremely busy with queries from Mote patients. Can we politely ask that you do not contact Greensand Health Centre with any Covid Vaccination queries UNLESS you are in the current vaccination age group – this is currently the Over 80’s

Loose Branch Surgery

Please go to our “News” page for the latest information regarding the transfer of our Branch site in Loose to Greensands Health Centre – Thank you

Face to Face Booked Appointments

If you have a face to face appointment booked with the GP, Nurse, HCA or Midwife please go to the front door and use the intercom system to alert reception that you are waiting, you will be asked to come inside and use the hand gel, once seated please do not move around the surgery until you are called for your appointment.

Telephone System

We now have a dedicated phones room with three lines available for incoming calls, we are still looking at extra options and are currently in talks with the provider to enable a call queuing system and automatic call backs, as soon as these are available we will let everyone know.

Patient Toilets

Due to Covid and the risk of infection all patient toilets are open but to be used at the patients own risk, we apologise for any inconvenience this may cause.

Facebook

We now have a Facebook page where you will find the most up to date information on our clinics and the current situation for Coronavirus – Covid 19.

During the pandemic our Walk-in and Wait clinics will be changing:

Any patient wishing to see a doctor will need to telephone the practice, you will be asked for a contact number and a brief description of your problem. Your GP will then phone you, and if it is deemed necessary you will be asked to attend the surgery.

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

Prescription Requests

We have been inundated with prescription requests – DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION.

To order medication use one of the following methods:

  1. Leave your request slip in the letter box at the surgery and collect in 48 hours
  2. Use our online service (see below for registration form), you may not register for Online Services on behalf of another person.
  3. We now have a dedicated email address for prescription requests ONLY, please email your request with what you require, your name and date of birth and where you would like to collect the prescription to [email protected] please allow 72 hours for this service.
  4. Electronic Prescriptions -simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy.  You then collect your  medication directly from your nominated pharmacy. Allow 72 hours for this service.

Online Registration Form

Other information

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer. Further help, guidance available from our COVID-19 support page.