Welcome to The Mote Medical Practice

The Mote Medical practice is a five doctor, 10,900 patient practice in the south of Maidstone providing General Medical Services from its main premises at St Saviours Road. Services are also provided from our Branch Surgery in Boughton Lane – currently closed due to Covid19.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

URGENT: Blood Testing Issue

Unfortunately due to a supply issue at the Maidstone Hospital blood testing lab, we are unable to perform routine blood tests for the next 2/3 weeks.

If your blood test appointment has been affected, you will be contacted by the practice.

***ACCESS TO SURGERY VIA FRONT ENTRANCE

WEDS 2ND SEPT BOOKED APPOINTMENTS ONLY***

The number of patients congregating at the temporary reception is increasing. This means that it is harder to social distance and creates longer waiting times for you.

As a result we have installed an intercom system at the front entrance for patients with pre-booked face-to-face appointments only, please use the button to alert reception that you are waiting.  This will be effective from Weds 2nd Sept.

PRE-BOOKED FACE-TO-FACEUSE FRONT ENTRANCE ON ST SAVIOURS ROAD AND PRESS INTERCOMPress Intercom
QUERIES, POST APPOINTMENT FOLLOWS UPSUSE TEMP RECEPTION ‘HUT’ AS PER CURRENT ARRANGEMENTPress Doorbell

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

LOOSE BRANCH SURGERY

Due to the retirement of Dr Meech in March 2020 and the impending peak of the Covid19 pandemic, we made the decision to temporarily close our Loose Road branch at the beginning of April. Consolidating the delivery of patient services on one site has worked better for the practice during the pandemic and this is something the practice wishes to improve upon further.  As a result The Mote Medical Practice is exploring the sale and subsequent patient transfer of the Loose Road branch to a neighbouring practice; Greensand Health Centre. Nothing has as yet been decided and more information will follow in due course.

POST – Please be aware that as the branch surgery is closed post is collected intermittently and not daily. Can we therefore ask that you do not post anything at the branch and instead post to the main site at St Saviours Road. Thank you

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Coronavirus Update

Branch Surgery in Boughton Lane – currently closed due to Covid19.

URGENT: Blood Testing Issue

Unfortunately due to a supply issue at the Maidstone Hospital blood testing lab, we are unable to perform routine blood tests for the next 2/3 weeks.

If your blood test appointment has been affected, you will be contacted by the practice.

Face to Face Booked Appointments

If you have a face to face appointment booked with the GP, Nurse, HCA or Midwife please go to the front door and use the intercom system to alert reception that you are waiting, you will be asked to come inside and use the hand gel, once seated please do not move around the surgery until you are called for your appointment.

Telephone System

We now have a dedicated phones room with three lines available for incoming calls, we are still looking at extra options and are currently in talks with the provider to enable a call queuing system and automatic call backs, as soon as these are available we will let everyone know.

Patient Toilets

Due to Covid and the risk of infection all patient toilets are closed, we apologise for any inconvenience this may cause.

Facebook

We now have a Facebook page where you will find the most up to date information on our clinics and the current situation for Coronavirus – Covid 19.

Flu Vaccinations

We now have extra clinics added to our system for Saturday 10th and 17th October, these will be all day clinics, if you are unable to get through on the phone to book an appointment, please pop to our temporary reception and one of the receptionist will book an appointment for you.

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

During the pandemic our Walk-in and Wait clinics will be changing:

Any patient wishing to see a doctor will need to telephone the practice, you will be asked for a contact number and a brief description of your problem. Your GP will then phone you, and if it is deemed necessary you will be asked to attend the surgery.

ONLINE BOOKING OF APPOINTMENTS

Please be aware that in March of this year NHS England requested that all GP practices turn off the option for patients to book online appointments. This decision was made to enable practices to triage all calls coming into the practice. As yet we have not been informed to switch this option back on.

Prescription Requests

We have been inundated with prescription requests – DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION.

To order medication use one of the following methods:

  1. Leave your request slip in the letter box at the surgery and collect in 48 hours
  2. Use our online service (see below for registration form), you may not register for Online Services on behalf of another person.
  3. We now have a dedicated email address for prescription requests ONLY, please email your request with what you require, your name and date of birth and where you would like to collect the prescription to patient.g82076@nhs.net please allow 72 hours for this service.
  4. Electronic Prescriptions -simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy.  You then collect your  medication directly from your nominated pharmacy. Allow 72 hours for this service.
  5. Loose patients can make requests at Paydens Chemist.

Online Registration Form

Other information

Refer to NHS 111 Online to check if you have coronavirus symptoms. If you have severe COVID-19 symptoms and need further advice call NHS 111 — not the surgery.

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer. Further help, guidance available from our COVID-19 support page.