Engage Consult – please use for non-urgent queries

We are pleased to announce that we have resumed our online services using Engage Consult 

Our Engage Consult opening times will then be 7am – 6pm Mon-Fri, but the messages will be dealt with during normal working hours.

Please note that this will be for administration queries only initially with the booking of routine appointments coming soon

Engage consult can be used for all administrative queries including repeat prescription requests

https://engage.gp/5821/#/portal

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NEED TO SEE A GP? – Everything starts with a phone call first

During the Covid Pandemic our GP’s followed NHS guidelines by triaging all patients virtually and then making a decision on if they needed to be seen face to face. Our IT infrastructure is vastly improved and as a result we will continue conducting telephone triage as a first point of contact. This will be done for all patients prior to being offered face to face appointments with a doctor.

This is a different way of working which allows us to ensure appointments are used appropriately. We can also prevent wastage of appointments/reduce DNA’s, which unfortunately are still a problem. This system is more convenient for patients as you will not have to take time off from work to physically attend the surgery – many queries can be dealt with over the phone. There are several ways for us to communicate with you i.e. telephone call, video call, text message, email and, when clinically required, face-to-face.

We thank you for your understanding and cooperation

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Appointment demand v’s DNAs

We are acutely aware that appointments are in high demand and are at a level we have not previously seen before. Routine appointments are on average 4 week wait. Unfortunately we have seen an increase of DNAs recently which means appointments are being wasted

We appreciate that getting through to us on the phone is problematic and can often result in a lengthy wait, however if you feel that no longer require your appointment, please let us know via the Engage Consult service – we will then cancel the appointment so that we can offer it to another patient. Thank you in advance for your cooperation

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We have a new Facebook page

We will use this to update you on any services, news etc – this page will be for information only

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How long will you have to wait?

NHS England has launched a website where you can check the waiting times for an appointment following your referral to a specialist in secondary care. If you’d like to check how long you have to wait please visit

https://www.myplannedcare.nhs.uk/seast/

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CHANGES TO COVID RESTRICTIONS

Despite the recent end to Covid restrictions, facemasks are still to be worn in a healthcare setting.

Covid is still prevalent and we need to protect ourselves and each other. Thank you for your continued support

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COVID BOOSTERS

To book an appointment please call 119 or visit NHS.uk : –https://www.nhs.uk/…/coro…/book-coronavirus-vaccination/

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