We hope that you find our services efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements. If you have a comment or a complaint regarding the practice you have a number of options:
- Write to the practice manager at the practice address or email [email protected]
- Call 01622 756 888 and request a telephone appointment with the practice manager who will then contact you to arrange a mutually agreeable date and time
We operate a practice complaints procedure as part of a NHS wide system for dealing with complaints.
- For the practice complaint procedure – https://www.themotemedicalpractice.co.uk/wp-content/uploads/2021/10/Practice-Complaint-Procedure-updated-2021-1.pdf
- For our Patient Complaint Form (please print off, complete and post to us) – https://www.themotemedicalpractice.co.uk/wp-content/uploads/2020/09/Patient-Complaint-Form.doc
If you were to be dissatisfied with this response, then you would have the right to refer your complaint to the Health Service Ombudsman. They would require a clear statement of what issues remained outstanding. Referral to the Health Service Ombudsman should be made direct to the address given below:
Millbank Tower, Millbank, London SW1P 4QP
Customer Helpline on 0345 015 4033
Or you may wish to contact
NHS Complaints Advocacy Service, SEAP Hastings, Upper Ground Floor, Aquilla House, Breeds Place, Hastings, East Sussex, TN34 3UY
Helpline: 0300 330 5454
Email: [email protected]
Fax: 0330 088 3762
However, before considering taking this step, we hope you would let us know what aspect of the complaint has not been dealt with satisfactorily and provide an opportunity for us to consider whether there is anything further that could be done locally to resolve matters.