Michelle manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). Michelle supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Sharon Chapman (f)
Deputy Practice Manager
Sharon provides operational support for the practice deputising for the Practice Manager. She is also our Quality Outcomes Framework Lead and is responsible for processing all new patient registrations and notes.
Tracey leads the ‘Front-of-House’ reception team ensuring the provision of an efficient and helpful service to practice patients.
Carol is responsible for all medical correspondence within the practice.
Chloe is responsible for ensuring all medical correspondence from outside sources is added to the patient record.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.