DO NOT TELEPHONE THE SURGERY TO ORDER MEDICATION
You can order repeat prescriptions only by using one of the following; please allow 7 days turnaround:
- Download the NHS App – once registered click the green ‘Order a repeat prescription’ button
- Via our dedicated email address, please email your request with what you require, your name and date of birth and where you would like to collect the prescription to [email protected]
- Via Engage Consult – Administration request
- Electronic Prescriptions – simply nominate your local pharmacy and your prescription will be sent electronically to the pharmacy. You then collect your medication directly from your nominated pharmacy. Allow 1 week for this service.
- Leave your request slip in the letter box at the main surgery
Your Repeat Medication
If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Electronic Prescribing Services (EPS)
It allows your prescription to be sent electronically to your preferred pharmacy without the need of a paper prescription.
- To activate this service you will need to visit your preferred pharmacy and complete a nomination form. This will then send a message to the practice’s clinical system and set up EPS
- Your preferred pharmacy will explain how the system works and what you would need to do each time you require a prescription
- Please be aware that by signing up to EPS this uses the National Spine and therefore your prescription data is being uploaded and sent via the spine.
Further information and guidance about EPS is shown at the bottom of this page.
Send your request to our new dedicated email address which is [email protected]
Please email your request with what you require, your name and date of birth and where you would like to collect the prescription to please allow 7 days for this service.
Please note this is a dedicated email address for prescriptions only do not send any other information or requests via this email address as these will not be actioned.
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
Telephone – We do not accept phone requests for medication unless previously agreed
Please note for safety reasons, we are unable to accept repeat prescription requests by telephone.
Converting a Private prescriptions over to an NHS one (FP10)
Our NHS Contract does not oblige the Doctors to automatically convert a private prescription in to an NHS one. The Doctors can only do this if they are willing and have the specialist knowledge to take on the responsibility for the prescribing of that particular medication.
- The receptionist will take a copy of your private prescription and add as a message for your registered GP. Your GP will then make a decision as to whether he or she is willing to take on the responsibility of prescribing the required medication
- Someone from the practice will contact you once your Dr is available to make a decision
- If your Doctor is not happy to take on the responsibility you will need to continue to obtain supplies from your Consultant
- If you prefer not to wait you may find it quicker to take the prescription to a local chemist for dispensing as a private prescription.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
We do expect to see you in surgery every six to twelve months to review your progress.
IMPORTANT: Please be advised that unlike the old system the new system does not allow you to select a pharmacy. Please mark in the message section where you would like to collect the prescription from. If you have already told us previously which chemist you would like to collect your prescriptions from we will have recorded this in your record and will automatically send them to that chemist. If you have not already told us then your prescription will be left at the surgery for collection.
Local Pharmacies collect prescriptions from both our surgeries every weekday.
If you do not already have yours collected and wish to do so please let our receptionists know and they will amend your records.
- LLoyds (Parkwood, Northumberland Court & Grove Green)
- The Spires (Downswood)
- Central Pharmacy (Town Centre)
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.