Coronavirus (COVID-19)

Get information about coronavirus on NHS.UK

General Practice Is Open

General practice teams in Kent and Medway carried out more than 843,000 appointments in September, according to the latest national NHS data released at the end of October.

Appointments in practices reached 478,897 and, together with 8,730 home visits, meant 58 per cent of all appointments were face-to-face. A further 344,398 phone and 3,605 video appointments also took place.

The role of wider teams working alongside GPs was also clear as 373,179 of all appointments were with other clinically trained staff, for example practice nurses, advanced nurse practitioners and pharmacists.

We know though, surgery phone lines are very busy and people are finding it difficult to get through. General Practice will remain very busy as we move into the colder months. There are some things we can all do to help: 

  • Choose well: Can the pharmacy help your symptoms?  Call 111 if you are unsure which treatment you need. You can also go online to
  • If you have a smart phone: Download the NHS app. You can use this to book and cancel appointments, order repeat prescriptions, get health advice, view your Covid pass, see your health record and more. You can download the NHS app from the app store or google play.
  • Visit your practice website before you call to  use an online consultation system, if you are able to.

Cancel appointments you no longer need